Aam Altair — Boutique Stays Booking Platform
We built a seamless booking experience that helps guests discover unique stays across Kenya and send booking requests directly through guided online forms — turning curious browsers into confirmed reservations.
The Challenge
Aam Altair had a portfolio of one-of-a-kind stays scattered across Kenya, but no unified way for travellers to discover them. Listings lived in spreadsheets, inquiries arrived through five different inboxes, and the brand had no digital home that reflected the calibre of its properties.
The team needed a platform that did two things at once: present each stay with the depth and beauty it deserved, and turn casual browsers into qualified booking requests — without forcing them into a heavyweight reservations engine they were not ready to operate.
- No central place for guests to browse and compare available stays
- Booking inquiries fragmented across email, WhatsApp, and forms
- Brand presentation did not match the quality of the properties
- No analytics on which listings drove the most interest
We had stunning properties but no way to show them off — every inquiry felt like it was held together with tape.
We started with a short discovery sprint — walking through each property with the team to understand what made it singular, then mapping the inquiry-to-booking journey end-to-end. That gave us a clear thesis: design had to do the persuasion, and forms had to do the qualification.
From there we shipped in weekly slices — a presentation layer first, then an inquiry pipeline wired to a single inbox, then analytics so the team could see which stays were pulling weight.
Our Approach
Property walkthroughs, audience interviews, and a journey map from search to booking request.
A photo-led visual system and inquiry flow validated against real travel personas.
Next.js front-end, structured property data, and a guided multi-step request form.
Soft launch with the existing audience, analytics instrumentation, and SEO foundations.
The Solution
We shipped a photo-led booking platform that puts each stay's personality front and centre. The homepage opens with a curated edit of properties, and every listing has its own narrative page — written like a story rather than a spec sheet.
A guided inquiry flow replaces the old patchwork of inboxes: guests answer three short questions, the request lands in a single shared inbox, and the team responds with a personalised quote inside two hours.
Story-Driven Listings
Each property has a narrative page with editorial photography, location context, and host notes.
Guided Inquiry Flow
A friendly multi-step form qualifies guests without feeling like a database submission.
Unified Inbox
Every inquiry from every channel lands in one place, with templates for quick personalised replies.
Listing Analytics
Lightweight dashboards show which stays drive interest, time-on-page, and booking requests.
Results & Impact
ModeAI gave Aam Altair a digital identity that finally matched the quality of our properties. Guests tell us the site made them feel like they already belonged here before they even booked.