Mode AI
Privacy Policy
Mode AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you visit our website at www.mode-ai.co, use our services, or interact with us in any way.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. About Us
- Company Name
- Mode AI (also referred to as ModeAI)
- Website
- https://www.mode-ai.co
- admin@mode-ai.co
- Phone (India)
- +91 7083589845 / +91 80857-45154
- Phone (UAE)
- +971 (054) 303 9984
- Phone (Canada)
- +1 (780) 908-2320
- Presence
- India, United Arab Emirates, Canada - serving clients globally
2. Information We Collect
2.1 Information You Provide Directly
- Full name and job title
- Email address and phone number
- Company name and business details
- Messages, inquiries, and project requirements submitted via our contact form or email
- Information shared during consultations, calls, or meetings
- Any other information you voluntarily provide to us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths
- Referral source (how you arrived at our website)
- Device type and screen resolution
- Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (LinkedIn, Instagram, X/Twitter) if you engage with our profiles
- Business partners or referral sources
- Publicly available sources relevant to business engagements
3. How We Use Your Information
3.1 To Provide and Deliver Our Services
- To respond to your inquiries and consultation requests
- To design, develop, and deliver AI automation and digital transformation solutions
- To communicate project updates, timelines, and deliverables
- To process appointments booked through our website
3.2 To Improve Our Website and Services
- To analyse website traffic and usage patterns
- To troubleshoot technical issues and improve performance
- To develop new features and services based on user feedback
3.3 For Marketing and Communication
- To send newsletters, blog updates, and promotional content (with your consent)
- To notify you of new services, case studies, or industry insights
- You may opt out of marketing communications at any time
3.4 For Legal and Compliance Purposes
- To comply with applicable laws and regulations in India, the UAE, and Canada
- To enforce our Terms of Service and other agreements
- To protect our rights, property, and the safety of our users
4. Legal Basis for Processing
Depending on your location and applicable law, we process your personal data on the following legal bases:
- Consent: Where you have given explicit consent (e.g., newsletter sign-up, contact form submission)
- Contractual Necessity: Where processing is necessary to fulfil a contract with you or to take pre-contractual steps
- Legitimate Interests: Where we have a legitimate business interest in processing your data, provided your rights are not overridden
- Legal Obligation: Where we are required to process data to comply with applicable law
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Inquiry and contact form data | Up to 2 years from date of last contact |
| Client project data | Duration of engagement + up to 5 years (legal/audit) |
| Marketing preferences | Until consent is withdrawn or user unsubscribes |
| Website analytics data | 12-24 months |
When data is no longer needed, we securely delete or anonymise it.
8. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:
- Secure HTTPS encryption on our website
- Access controls limiting data access to authorised personnel only
- Regular security reviews of our systems and processes
- Use of enterprise-grade cloud infrastructure with built-in security compliance
However, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable laws.
9. International Data Transfers
Mode AI operates across India, the UAE, and Canada. As a result, your personal information may be processed and stored in any of these jurisdictions. By using our services, you consent to your information being transferred internationally.
Where required, we take appropriate steps to ensure that international transfers comply with applicable data protection laws, including entering into standard contractual clauses or relying on recognised adequacy frameworks.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data, subject to legal obligations
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at admin@mode-ai.co. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or external services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at admin@mode-ai.co and we will promptly delete such data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy prominently on our website
- Notify you by email if you have provided your contact details and the changes are significant
Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Company
- Mode AI
- admin@mode-ai.co
- Website
- https://www.mode-ai.co/contact
- Phone (India)
- +91 7083589845 / +91 80857-45154
- Phone (UAE)
- +971 (054) 303 9984
- Phone (Canada)
- +1 (780) 908-2320
We are committed to resolving any complaints about our collection or use of your personal data. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.